Last Updated: 4/3/2025
At Swag-U we are committed to protecting the privacy and security of your personal information, including your proprietary art and other sensitive data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website swag-u.com and purchase our personalized products (the "Services").
By using our Site and Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We2 collect different types of information to provide and improve our Services, including:3
a. Information You Provide Directly:
• Account Information: When you create an account, you may provide your name, email address, phone number, shipping and billing addresses, and password.
• Order Information: When you place an order, you provide details about the personalized product you desire, including text, images, designs, and other creative content ("Your Art").
• Communication Information: When you contact us for support or inquiries, we may collect your name, email address, phone number, and the content of your communication.
• Payment Information: When you make a purchase,4 you provide payment information such as your credit card details or other payment method information. This information is processed by our secure payment processors and is not stored directly by us.
• Marketing Preferences: You may provide us with your preferences for receiving marketing communications.
• Optional Information: You may choose to provide additional information, such as feedback, reviews, or participation in surveys.
b. Information We Collect Automatically:
• Usage Data: We collect information about how you use our Site and Services, including the pages you visit, the products you view, the time spent on pages, and other usage patterns.
• Device Information: We collect information about the device you use to access our Site, including your IP address, browser type, operating5 system, device identifiers, and mobile network information.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to6 collect information about your browsing activities and preferences. You can manage your cookie preferences through your7 browser settings.
2. How We Use Your Information
We use your information for various purposes, including:8
• Providing and Managing Our Services: To process your orders, personalize your products, fulfill your requests, manage your account, and provide customer support.
• Protecting Your Proprietary Art: We understand the unique value of Your Art. We use it solely for the purpose of fulfilling your order and will not use, share, or reproduce it for any other commercial purpose without your explicit consent.
• Communicating with You: To send you order confirmations, shipping updates, respond to your inquiries, and provide important service-related announcements.
• Improving Our Site and Services: To analyze usage patterns, understand customer needs, personalize your experience, and develop new features and products.
• Marketing and Promotions (with your consent): To send you promotional emails and offers about our products and services, where permitted by applicable law. You can opt-out of receiving marketing communications at any time.
• Security and Fraud Prevention: To protect our Site and Services from unauthorized access, misuse, and fraud.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with the following categories of recipients:
• Service Providers: We may share your information with third-party service providers10 who assist us in operating our business, such as payment processors, shipping carriers,11 printing and manufacturing partners, website hosting providers, and marketing service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.12
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the13 acquiring entity. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transaction.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights,14 property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your information with third parties15 with your explicit consent.
We will NOT sell or rent your personal information to third parties for their direct marketing purposes.
Regarding Your Proprietary Art:
• We will only share Your Art with our trusted printing and manufacturing partners solely for the purpose of producing your personalized products.
• We will not use Your Art for any marketing or promotional purposes for our company or third parties without your explicit, separate consent.
• We take reasonable measures to ensure that our partners also maintain the confidentiality and security of Your Art.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including16 to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.17
Regarding Your Art, we generally retain digital files of completed orders for a reasonable period to facilitate potential reorders or customer service inquiries. However, we implement measures to ensure that Your Art is not used for any unauthorized purposes during this retention period. You may request the deletion of Your Art associated with your account by contacting us (see "Your Rights and Choices" below).
5. Security of Your Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information, including Your Art, from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
• Secure Socket Layer (SSL) encryption for transmitting sensitive information.18
• Password protection for your account.
• Limited access to personal information within our organization.
• Regular security assessments and updates.
However, no method of transmission over the internet or method of electronic storage is19 completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we20 cannot guarantee its absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
• Access: You have the right to access the personal information we hold21 about you.
• Correction: You have the right to request the correction of any inaccurate or incomplete personal information we hold about22 you.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.23 This includes the right to request the deletion of Your Art associated with your account.
• Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct24 marketing.
• Restriction of Processing: You have the right to request the restriction of the processing of your personal information in certain circumstances.25
• Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.26
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent27 at any time.
To exercise any of these rights, please contact us using28 the contact information provided below. We may require you to verify your identity before29 processing your request.
7. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected personal information from a child under30 the specified age, please contact us immediately, and we will take steps31 to delete the information.
8. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or32 the content of these websites. We encourage you to review the privacy policies of33 any third-party websites you visit.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time34 to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our35 Site and indicate the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.36 Your continued use of37 our Site and Services after the posting of an updated Privacy Policy constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy38 or our privacy practices, please contact39 us at:
Swag-U
We are committed to addressing your concerns and protecting your privacy.